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criteria on data provided by independent organizations such as NIST, TSA, academic institutions or other
organizations who have performed testing and certification of biometric sub-systems. Some of the
operational biometric parameters to be tested require large numbers of human subjects in order to develop
meaningful statistical result data. During the acquisition process, it is recommended that airport authorities
consider only those biometric sub-systems that have undergone independent testing, qualification and/or
certification and are shown to demonstrate performance levels that meet airport requirements.
The contractor should provide all post installation services and equipment necessary to maintain the
installed system equipment and software in an operational state. The warranty period is as specified in the
contract. The warranty period should begin after formal written acceptance of the system. The warranty
period should include all labor and preventative maintenance that is traditionally included in the
maintenance period at no additional cost to the end-user.
System Logistics Support
System sustainment (repair, spares, technical support, maintenance, etc.) for the installed and deployed
ISSA will depend on who is assigned that responsibility – the Procuring Authority or a contractor. In either
case, a system sustainment plan should be developed that describes the sustainment approach, including
what personnel, equipment, and facility resources are required.
Initial training on system operations and maintenance is usually a contractor responsibility. Later training
may transition to a different organization. Training needs are discussed earlier in this section.
The contractor should develop a process for managing the complete system configuration, including system
and application software, hardware, and configuration data. This includes software versions and licenses
employed in the system baseline.
An automated configuration management tool should be employed. This tool should track changes to the
system architecture, including new or removed equipment.
A change control board (CCB), with representatives from both the Procuring Authority and the ISSA
contractor, should be established to manage and approve system change requests. Change proposals
represent new requirements, deviations are changes to existing requirements, and waivers are relief from
meeting an existing requirement. The CCB has the responsibility for evaluating all requested changes,
deviations, and waivers for impact on scope and requirements, schedule, and cost. CCB recommendations
are then evaluated by the appropriate contract officers, and contract changes initiated as necessary. No
change should be implemented without a formal contract letter directing the change.
Maintenance of an ISSA should be considered during the specifying, design, bidding, and installation
phases. Maintenance of ISSA components should remain the sole responsibility of the organization
providing the maintenance service. This principle is critical, since failure of components that are not the
responsibility of the maintenance provider may create complex problems.
Only one organization should coordinate and perform all routine and corrective system maintenance. All
maintenance performed on the system, whether scheduled or unscheduled, routine or not, shall be
documented to aid both the payment process and future informational and planning purposes.
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