Home' RTCA Documents for Review : DO-230H FRAC Contents 295
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ISSA Operator Training
The ISSA Operator Training course should be taught at the location where the command and control
equipment is installed. Upon completion of this course, each student, using appropriate documentation,
should be able to perform all security related operations and describe the general system architecture and
functionality. This course should include as a minimum an architecture overview, system functionality
description, system operation, operator commands, report generation, alarm responses, and diagnostics.
Systems Administrator Training
The Systems Administrator (SA) course should be taught at the location where system administration will
be performed. The course should include descriptions of the installed system hardware and software
configuration, and specific instructions for administering and operating the installed system. Upon
completion of the course, each student should be able to perform system startup, shutdown and failure
recovery, configure the system, describe the system hardware and software architecture, and describe
system operation. Additionally, the SA should know how to apply all software updates and patches for the
operating system, database, and application software and apply and run logical security software to lock
down all software and communication ports from inside and outside attacks.
This would include any intrusion detection software that would detect if someone was able to gain access
to the system by some covert method.
The daily duties of the SA would also include checks of the system hardware and software to insure that all
processes are properly running. All of the above when performed should generate reports for high level
management to sign off and should be produced periodically to the Audit Department for concurrence.
All maintenance personnel should be thoroughly trained on the system. The system supplier should conduct
training and supply all necessary training materials, including manuals. Provisions must also be made for
recurrent training to accommodate system changes in hardware, software or personnel turnover.
The level of training should depend on the degree to which the maintenance and diagnostics are to be done
in-house. Some amount of maintenance training may be provided to operators to ensure reliable operation.
In addition to this training, maintenance manuals and a minimal inventory of spare parts should be provided.
The ISSA owner should also contract with the system provider to conduct or otherwise arrange to provide
training for new or replacement personnel after the initial training is completed. Supplier-provided
interactive, CD-ROM or web-based training courses, or CBT (computer-based training), or other media
should be furnished for periodic review, refresher and initial operator training.
Biometrics – Special User Training Considerations
Training in the use of the biometric sub-system plays an integral role in maximizing the security benefits
and user acceptance of the technology. The following are the special factors that should be considered in
developing the user training plan for a biometric sub-system:
User training should not require excessive amounts of instruction.
Stand-alone training (e.g., Computer Based Training, video, DVD) that can be administered by
tenant trainers authorized by the system administrator (e.g., air carrier, ground handlers, law
enforcement officers, and fire department).
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