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Suitable IT helpdesk support is also necessary for any SOC with its extensive dependence on IT systems
for data delivery to the SOC. Further, all sensitive information flowing into and out of the SOC must be
adequately protected against unauthorized disclosure, manipulation, interception or destruction. As more
and more automated systems are connected to the Internet, the need to be extremely careful to protect access
control systems from outside interference is critical. Ancillary services generally associated with public
safety and first response (first aid stations, lost-and-found departments, public announcement (PA), paging
services, etc.) can be supported via public access facilities collocated with and staffed by the SOC staff, but
may or may not be integrated into the security infrastructure.
A SOC supporting a commercial airport should also have a radio base station for instant radio
communications with operations and public safety personnel throughout the airport, as well as instant alert
capability via cell phone, pager, text messages (SMS), and e-mail. Maintenance contracts with licensed
repair personnel for all the SOC’s sub-systems and those of the integrated security system are also essential.
Collocating public safety services promotes a more cost-effective design solution and should be considered.
Collocating the SOC with the airport operations center also recognizes that security must always be seen in
the context of the ongoing, real-time operational requirements of every airport, which is greatly facilitated
when the SOC and the airport operations center are in the same room, coordinating information and
resources in real time.
Facilities: Standard SOC Design / Build / Operation Considerations
Each airport operator should carefully consider what data needs to be coordinated at the SOC level, and
scale the situational awareness programs accordingly. In some cases, it may be prudent to use enhanced
alarm management software to facilitate decision-making during an alert or alarm. In this instance, a SOC
operator might be presented with a coordinated video display of breached portal alarms superimposed on
an airport layout, augmented with pre- and post-alarm video and recommended dispatch actions. Similarly,
for perimeter intrusion, a SOC operator could be assisted by a perimeter layout display with the breached
area highlighted to perform intrusion assessment, tracking of target movement, and LEO response.
Most situational awareness software is capable of continually monitoring multiple areas and events,
coordinating/ categorizing/ assessing/ tracking/ prioritizing and assigning appropriate response resources,
and simultaneously reviewing the developing events for relevant patterns, trends and correlations. These
can be consistently modified to support regulatory requirements and forensic analysis, and the resulting
trend analysis may support future adjustments in policies and procedures. Selecting sensor systems with
standard interface protocols will enable evolving predictive algorithms to be deployed to assist operators in
Facilities: SOC Supporting PACS Communications Infrastructure
The ISSA communications network transmits information from surveillance sensors, access control
devices, and assessment cameras to the SOC. An effective communications network ensures rapid and
reliable transmission of data, is resistant to compromise, is secure, has redundancy, and is conducive to
rapid fault detection and repair. A number of technology issues (detailed elsewhere in this document) deal
with implementing a communications network (issues such as bandwidth analysis, communications
security, network topology, communication redundancy, transmission protocols, reserve capacity, and
transmission media) in order to facilitate an effective SOC operation.
ISSA communications integrated with other subsystems should ensure that the SOC operator is provided
with sufficient actionable information on alert and alarm events to be able to analyze, react and/or dispatch
appropriately. PACS communications systems should be network-based to ensure data consistency, full
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